Stop letting booking changes wreck your cargo workflow

In air cargo, change is constant - and chaotic. Forwarders send emails daily requesting flight changes, cancellations, re-routings, and weight adjustments. What follows is an avalanche of email threads, attachments, and manual updates - an inefficient, error-prone process that doesn't scale, leading to delays, confusion, and revenue leakage.

The core issue? Change management still relies heavily on human intervention. But what if AI could replace the inbox chaos with intelligent automation?

Naviq's Gen AI-powered cargo mailbot is built on advanced GenAI that understands, contextualizes, and processes emails just like a seasoned operations agent would, including:

• Automatic intent classification Detects whether an email is a modification, cancellation, or new booking—even with combined requests.
• Change-specific extraction Pulls only what's changed, like a flight number, weight, or origin, and maps it to the correct booking.
• Contextual validation Checks whether the change is feasible (e.g. available space or weight limits) using relevant business rules and system data.
• Smart workflows Applies updates automatically if rules allow or routes them for human review with full traceability.
• Instant acknowledgment Notifies forwarders within seconds, cutting delays and improving service.

In addition to digesting emails and attachments with full intent and clarity in multiple languages, our cargo mailbot also learns from how your airline makes decisions, turning it into a true digital co-worker - not just a tool. Now, what used to take hours of back-and-forth becomes a clean, AI-powered transaction - fast, accurate, and logged.

Ready to reduce risk, boost service levels, and give your ops teams room to focus on high-value tasks? Learn more about our mailbot solution.