Case studies
INSIGHTS
Related Content
-
Strategic quality consulting to build a modern airfreight sales booking platform at Lufthansa Cargo
-
Stop letting email kill your cargo business
-
ONE Record: A launchpad for sustainability in air cargo
-
Protecting and empowering air cargo direct sales with advanced digital capabilities
-
Stop letting booking changes wreck your cargo workflow
Modernizing IATA CASS - A digital transformation journey
Legacy systems can become a barrier to growth when they struggle to keep pace with evolving business needs. For IATA, the Cargo Accounts Settlement System (CASS) had long served as a critical platform for airlines and freight forwarders, but increasing demands for agility, scalability, and faster innovation exposed the limitations of its aging technology landscape.
To future-proof the platform, IATA partnered with Naviq to modernize CASS with a cloud-native architecture, modern technology stack, and enhanced self-service capabilities. The transformation streamlined operations, accelerated feature delivery, improved scalability, and created a more responsive digital platform capable of supporting the future of global air cargo settlement.
What you’ll gain from this case study
- How IATA modernized a mission-critical air cargo settlement platform
- Strategies for overcoming legacy technology constraints
- Lessons in building a scalable, cloud-based operational ecosystem
- Approaches to accelerating feature development and reducing vendor dependency
- Insights into improving user experience through automation and self-service
- Key outcomes from transforming a global platform supporting airlines and freight forwarders
This case study explores the challenges, transformation approach, and business outcomes behind IATA's CASS modernization journey.
FAQ
CASS is a settlement platform developed by IATA to simplify account settlement processes between airlines and freight forwarders through a standardized framework.
